Frequently Asked Questions

Information for Ordering

How do I place my order?

The best way is to contact us at 613-821-3003 where you will always reach a live person when you call.  We will be happy to discuss your order with you to ensure you have the right product for your job.

You may also conveniently place your order online during the Spring and Summer seasons, from the comfort of your home or office!

If you visit our landscape depots to view our products, you are able to place your order in person at our landscape depot at 1971 Old Prescott Road in Greely.  Unfortunately, you are not able to place an order in person at our landscape depot located at 4550 Cambrian Road.

How big is a cubic yard?

In one cubic yard there are 765 liters. Just think, if you purchased a cubic yard at the store, you would need 27 store bags! That’s a lot to carry and a lot of trips to the store…

bag-comparison

I need more help with visualizing volume...

Click here for photos and further explanations of what a cubic yard looks like.

What are the split load sizes?

Single Axle Split Box: Front Back
Soils & Mulch 5 cubic yards 3 cubic yards
Stone, Riverstone, Sand 3 cubic yards 3 cubic yards
Tandem Axle Split Box: Front Back
Soils & Mulch 6 cubic yards 6 cubic yards
Stone, Riverstone, Sand 4 cubic yards 5 cubic yards
Triaxle Split Box: Front Back
Soils & Mulch 6 cubic yards 8 cubic yards
Stone, Riverstone, Sand 5 cubic yards 7 cubic yards

Note: All products are available as low as 1 cubic yard.
(1 cubic yard is approximately 6-8 wheel barrow loads)

Can I exchange a cubic yard bag?

If we delivered a cubic yard bag of product to your home and you prefer to have it exchanged with a different product, we will charge the difference in price between the products, along with a delivery fee of $125.00.  HST is applicable.

Information for Delivery

Do you offer same day delivery?

We offer same-day service for our bulk load (by dump truck) deliveries. But keep in mind our regular business hours.  If you place your bulk load order late in the day, we may not have the time to get your order to you before we close.  Therefore, following day service is available for our bulk load deliveries.

Our cubic yard Garden Bags are delivered two business days after ordering via telephone.

Please note that all online orders are delivered two business days after the time of ordering.  You can choose your preferred date of delivery when ordering online.

Do I have to be home for delivery?

If you place your order via telephone, we do need someone at home to receive the delivery. This helps ensure that you receive the correct product and it is delivered to the right location on your property. Furthermore, we need your signature authorizing us to drive our equipment on to your property.

If you place an order online, you do not need to be home but must indicate where you want the product unloaded by marking your driveway with an ‘X’. You provide authorization for us to drive our equipment on to your property by submitting your order online and indicating that you agree to the delivery terms.

Do you deliver split loads?

Yes, we deliver split loads in single axle, tandem, and triaxle trucks to one location. This means that you can get two different products in one truck. Our split truck boxes are designed to have a gate in the middle to keep the products separated. The middle gate is locked in place until the driver clicks the release button. So as the truck box lifts, the product at the back of the truck will come out first. The truck will move ahead, the driver clicks the release button which allows the middle gate to swing, which in turn allows the second product to slide out of the box in to a second pile.

Refer below for truck quantities available. Split loading charges apply.

split-load

Do you deliver products in bags?

Yes! Greely’s Gardening Bags are 1 cubic yard bags that are 3 ft X 3 ft X 3 ft. You can receive soil, mulch, river stone, sand or crushed stone in our 1 cubic yard bags. And our Gardening Bags are a full cubic yard, 100% guaranteed! Clean and convenient!

WATCH OUR VIDEO – A delivery of a 1 cubic yard Gardening Bag

How much space do you need for delivery?

We need a space of 10 feet wide and 12 feet high.
The trucks vary in length from 18 feet to 30 feet, which depends on the size of your load.

Need more visuals? Click here.

Soil tandem load with dimensions

What are the load sizes?

Full Loads (Soil & Mulch): Single Axle Dump Trucks 8 Cubic Yards
Tandem Dump Trucks 18 Cubic Yards
Tri Axle Dump Trucks 22 Cubic Yards

Note: All products are available as low as 1 cubic yard. Maximum load size for stone and aggregates varies by product. Please call us for more information.
(1 cubic yard equals 6-8 wheel barrows)

What are Greely's FIVE different delivery options?

What are Greely’s FIVE different delivery options?
Single TrucksAir Miles Logo white Branded Greely TruckAvailable for five different delivery windows in a day
Split-load TrucksAir Miles Logo white Split Load TruckPerfect for jobs that require two different types of materials
Mini Roll-Off ContainersAir Miles Logo white Greely Roll Off Container NO TruckReceive two products at the same time and rent the container for your excavation and/or yard waste clean-up
Slinger ServiceAir Miles Logo white Greely Slinger TruckReduce your labour time and costs – have the truck do the work!
Boom TruckAir Miles Logo white Boom Truck Delivering Gardening BagHave our Greely’s Gardening Bags, pallets of sod and/or large landscape boulders delivered, using our boom truck with a crane.
Pick-Up pic-truck2You can also pick up your supplies at either of our two customer-friendly landscape depots.

Other Information

Can I pick-up my order?

Yes, you can come and pick-up your order.

We have two customer-friendly landscape depots located at either end of the city. Both of our depots are clean, safe and easy to use. If you have a pick-up truck or trailer, we are able to load it with our convenient 1 cubic yard bucket.  Keep in mind if your truck has a cap, we will not be able to load you with our loader; therefore, you would need to load yourself.  Please note: Any trucks or trailers being loaded must be safe and meet MTO standards.  Please bring a tarp to cover your load before leaving our yard.

If you do not have a truck or trailer, there are many other means of picking up a product you desire – compost containers, recycle bins, pails, and much more. GS&G would be happy to help you complete any sized order, no matter how big or small.

Our Topdressing Soil™, GRO-MAX® Soil, and Mushroom Compost are also available in 30 liter bags for your convenience (Available in spring season only). There is a minimum charge of $30.00 for pick-up truck or trailer loads. Applicable taxes are extra.

Click here for directions to our landscape depots.

What does picking up my order cost?

We’d love to have you come to either of our two conveniently located landscape depots! Normal delivery charges are waived for pick up orders. If you’d like to receive special pricing for pick up orders, please call us at 613.821.3003.

Can I look at your products in person?

Yes, you are more than welcome to come and view the variety of products we offer.  Please visit our landscape depots located in the South-East and West-End of Ottawa.

Can I share a load with a friend?

You can share a load (one product) with your neighbour if located in the same block at NO EXTRA COST. Two dumps ONLY.

Where are you located?

Click here for the locations of our main office and our two customer-friendly landscape depots.

What products are available at your West End landscape depot?

The list of products available at our West End landscape depot include: Topdressing Soil, Screened Topsoil, Gro-Max Soil, Mushroom Compost, Composted Pine Mulch, Shredded Pine Mulch, Shredded Cedar Mulch, Shredded Red Cedar Mulch, Shredded Golden Cedar Mulch, Red Enviromulch, Enhanced Black Bark Mulch, Hardwood Chip Mulch, Stone Dust, 7/8″ Crushed Stone, 7/8″ Clear Stone, 3/8″-5/8″ Riverwash Stone, 7/8″-1″ Riverwash Stone, 1 1/2″ Riverwash Stone, 2″-5″ Riverwash Stone, 1″-4″ Renfrew River Rock, Washed Brick Sand, Hydro Sand, and Ottawa Playground Sand.

What type of dye is used to colour your mulch?

For more information on the dye used to colour mulch, please click here.