Ordering FAQs

As we inch closer to warmer weather and the spring season, we want to make sure that you are well-informed and ready to go when the time comes to place your order with us for landscaping products. Whether you have ordered from us before or are a first-time customer, we are so glad that you chose Greely Sand & Gravel, and we can’t wait to help you make your landscaping dreams a reality! Below you will find some of our customers’ most frequently asked questions and lots of valuable tips to make the ordering and delivery process smooth and easy.

When should I place my order?

The timing of your order depends largely on when you would like to complete your project. If you want to get started as soon as possible, we recommend placing an order now through our online store, so you can be first in line for delivery when our soil is ready (usually end of April). As part of the ordering process, you will select a date for your delivery. When ordering several weeks or even months ahead, it is important to make sure that you let us know if your plans change, so we can adjust the delivery date for your order, if needed. Once the spring season has arrived, we strive to offer same day or next day delivery for bulk delivery orders placed over the phone. This is the best way to place your order if you need your products as soon as possible. If you can wait 48 hours or more for your delivery, online ordering allows you to secure your desired delivery date quickly and easily.

How much product do I need for my project?

Figuring out the exact amounts of each product that you require can seem daunting but all you need are a tape measure and our handy cubic yard calculator! Simply measure the dimensions (length, width, depth) of the space you want to cover with your desired product and plug those measurements into the cubic yard calculator found on the left side of each of the product pages on our website. Your measurements will need to be in feet and inches. The calculator will tell you how many cubic yards of product you require based on your measurements. We recommend rounding that number up to the closest yard, to ensure that you don’t run out, even if your measurements change a little along the way.

How do I prepare my property for the product(s) to be delivered?

Whether your order is being delivered in our convenient Greely Gardening Bags, or as a loose bulk load, it is crucial that you clearly indicate where on your driveway or property you would like your product placed. Our drivers are highly trained and do their absolute best to put the products exactly where indicated, or as close as safely possible. If you are having your product delivered as a loose load, we strongly advise putting a tarp down to have the load placed on, in order to help contain the product and minimize clean up afterwards. If you are having a bag delivered, marking an “X” in chalk or tape on the driveway is a great way to show us where you would like it placed.

Do I need to be home for my delivery to take place?

No! You do not need to be home for your delivery to take place, as long as you have left instructions about where you would like it delivered and marked the location with an “X”. If you are going to be home, we are happy to follow your verbal instructions as to where your product should be placed. However, it is still a good idea to mark the spot in the event that our driver comes at a time when you are not around.

What happens if it rains?

We deliver rain or shine. If you are having soil, mulch, crushed stone, or stonedust delivered, we recommend covering it with a tarp once the load has been delivered to keep it dry. This will minimize mess and make the product easier to work with once you begin your project. If you need to reschedule your delivery due to concerns regarding the weather, please call our office at least 48 hours prior to your scheduled delivery.

What’s the best way to contact you?

At Greely Sand & Gravel, we aim to deliver the best quality products with a high level of customer service. Our friendly and knowledgeable staff are ready and willing to assist you in planning and placing orders, as well as helping you become familiar with our extensive array of products. Give our office a call at 613-821-3003 to talk to one of our team members.

We are also pleased to be able to offer a quick, easy online ordering experience through our informative website. Browse our many product pages to see photos and read more about our soil, sand, gravel, decorative stone, and more. We have also added a new option for our customers to create an account with us online. This will speed up the ordering process and also allows you to see what you ordered previously when you go to make a new order. No more guessing at what type of mulch you used last year! Quickly and easily match your existing products by looking at your previous orders.

Still have questions? Give us a call today at 613-821-3003 or look around on our website for more information on our products, the ordering process, and more!