Important Information About Ordering Online
By submitting an order through our online ordering system, you agree to the following:
Greely’s Gardening Bag Return Policy
If you would like to have an unopened Greely’s Gardening Bag removed from your property, a charge of $159.50 (plus HST) will apply. We are only able to pick up a Greely’s Gardening Bag if it is accessible from the road and in good physical condition. Depending on the product and length of time you have had the product, there may not be a refund.
If the bag was placed on your property according to your delivery instructions, however you are not satisfied with the placement, we will gladly return to move the bag at a cost of $159.50 (plus HST).
If you are not satisfied with the product, you must call the office at 613.821.3003 or email us within 3 business days of the delivery date of the product.
Skid Return Policy
Please note: If we delivered a skid of product to your home and you prefer to have the unused skid exchanged for a different product, we will charge the difference in price between the products, along with a delivery fee of $159.50 (plus HST).
If the skid was placed on your property according to your delivery instructions, however you are not satisfied with the placement, we will gladly return to move the skid at a cost of $159.50 (plus HST).
If you are not satisfied with the product, you must call the office at 613.821.3003 or email us within 3 business days of the delivery date of the product.
Load Delivery
NO refunds or exchanges on load deliveries.
Please note: Due to road restrictions in the spring, large loads are subject to a second delivery charge.
Price includes delivery in Ottawa area (Central Kanata to central Orleans to Kemptville).
“Load Delivery” refers to a product being dumped loosely on to your driveway by a dump truck.
If you are not satisfied with the product, you must call the office at 613.821.3003 or email us within 3 business days of the delivery date of the product.
Landscape Supplies Return Policy
Unopened and unused landscape supplies, including lawn seed, geotextile, polymeric sand, landscape edging, rigid paver edging, and nails, can be returned to the depot within 30 days of purchase to receive a full refund. A receipt of the purchase must be provided to receive a full refund.
No refunds or exchanges on garden tools, including shovels, tampers, turf edgers, and seed spreader.
Ordering Greely’s Gardening Bags and Skids
- An “X” must be marked on your driveway with chalk or masking/painter’s tape where you want your Greely’s Gardening Bag(s)or skids to be placed.
- When marking your “X” on your driveway for a Gardening Bag or skid delivery, you must ensure a space of 4ft X 4ft for each bag.
- You must be aware that if the “X” is not accessible by the forklift, the driver will place the Gardening Bag or skid as close as possible to the “X” yet still allow for vehicles to pass by.
- You must ensure there are no overhead wires or low lying trees where you marked your “X” on your driveway.
- You must provide us with an accessible contact number upon ordering in case there is no “X” visible on arrival or the “X” is not safely accessible.
- If the “X” is not visible or the “X” is not safely accessible, we will place your order according to the delivery location you chose at check out.
- Greely Sand & Gravel Inc. will not be liable for any damages done to the property or individuals as a result of unloading the Gardening Bags or skids on to the driveway or lawn.
Ordering Greely’s Load Delivery
- An “X” must be marked on your driveway with chalk or masking/painter’s tape where you want your bulk load to be dumped.
- We require a space of 15 feet wide and 20 feet long and 25 feet high to allow the truck to easily back up to the “X” and dump the load.
- Keep in mind that the load may take up space up to 20 feet by 20 feet, depending on the quantity ordered.
- You must ensure there are no overhead wires or low lying trees where you marked your “X” on your driveway or lawn. The truck needs a clearance of 25ft high to unload.
- You must provide us with an accessible contact number upon ordering in case there is no “X” visible on arrival or the “X” is not safely accessible.
- If the “X” is not visible or the “X” is not safely accessible, we will place your order according to the delivery location you chose at check out.
- Greely Sand & Gravel Inc. will not be liable for any damages done to the property or individuals as a result of unloading the product on to the driveway.
General Terms of Usage
We, at Greely Sand & Gravel Inc.™, are committed to providing our visitors with a website that respects their right to privacy. We do not automatically gather any personal information from you, such as your name, phone number, e-mail or address. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail.
We reserve the right to administer contests and promotions as we see fit. We do not take responsibility for issues encountered when using a promo code on our website.
We DO NOT under any circumstances lend, sell or otherwise distribute personal information or email addresses with any external or third party. We respect your right to privacy.
If you have any questions or concerns, please contact us at info@greelysand.com or 613-821-3003.
Privacy Policy
What information do we collect?
- We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions (your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
- To administer a contest, promotion, survey or other site feature.
Analytics Tools
We use analytics tools and other third-party technologies, such as Google Analytics and/or DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
The third party analytics companies who collect information on our Sites and/or Services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.
Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our website’s privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on April 1, 2024.